Contact with the department that does refunds. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If you don't have a car or prefer not to drive, there are several other transportation options available. Located in Tampa, with the city's main attractions such as Busch Gardens and Adventure Island within close reach, Value Lodge Busch Gardens offers rooms with air conditioning, flat-screen cable TV, and free Wi-Fi. As a matter of policy, BBB does not endorse any product, service or business. There were rides that were closed. I explain to them that I wasn't able to go anywhere for the last 7 months. Loved visiting the animal hospital where "Wildlife Docs" is frequently filmed and watching procedures in process.Too much to see in one day -- glad to have a second day. There is no attempt to provide speedy service so even short lines don't move (experienced this multiple times at larger and smaller food venues). *Please note that all details are subject to change and for guidance purposes only. I purchased a vacation package in early June and was planning to take my family to my favorite amusement park but after the cases began to surge in Florida I thought it would be best not to risk my grandchildren nor my wife to the virus so I called and canceled my trip towards the end of June. In short: Oldest son LOVED it, not enough rides for younger kids when considering how many were broken. I found the person to be rude and not very customer service oriented. Receipt has not been received, refund has been. However, we understand that sometimes circumstances can get in the way of remaining Pass Members. There is a cost for everything such as lockers. Guests with hard casts are not allowed on Kumba, Montu, or SheiKra. I booked a Busch Gardens Vacation package that included a 2 night hotel stay 2 weeks before we were planning on going. I think the pandemic has effected the park in a major way. If your browser doesn't ask your location and your city still doesn't appear, try these steps: Please enter something you would like to search for. My account has always been on autopay I never cancelled and I logged in to check my account and it says account expired. Received refund.. Experience up-close encounters with wild animal habitats, and explore fascinating attractions based on cultures and legends of faraway lands. The safari is an "add on" experience with a variable price depending on the time of year. Shirts, skirts or pants (including jeans or shorts) and shoes must be worn at all times. Fantastic visit two days in a row in January 2014, focusing on the animals. Departure Date 6/10/2020 PLEASE I JUST WANT OUR MONEY BACK. Your company owes me $940 and I have been waiting over 5 weeks for your short staff to get to me. Thank you miss ***. Thx! I am glad I checked ahead about my reservation or otherwise I would have been surprised and upset if I found out I did not have a reservation. Their Customer Service Department lacks Customer Service Satisfaction and Sensitivity. Find out what SeaWorld is doing to combat pollution and protect the animals that call our oceans home. However, we recommend downloading our mobile app to access a virtual map that includes walking directions to any of the locations you may need during your visit. What a great family friendly experience. Your lack of respect and willingness to help me made an uncomfortable situation even worse. : Click on the "EZpay" tab. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Please read for some good advice though. If rain ruins the fun at Busch Gardens Tampa Bay, guests will be eligible to receive a complimentary visit to the park to use within 1 year of your visit. I purchased season passes prior to Covid shutdown; haven't used them once, and BG refuses to refund my money. Busch Gardens Tampa Bay Admission Ticket. He told me to call the next morning to see if item was found but there was no phone number to call. How ever I just read a comment by another customer where Bush gardens has already refunded their tickets so why is it that my $256 is still not refunded yet? It was incredibly clean, and the grounds and landscaping were beautiful. Many things have changed already and nobody knows what's to come. The newest addition to the park's coaster line-up, Verbolten, is an . We went through Tripster because tickets were cheaper to get online then to get on site. 828. If you like coasters this is the best park in Florida. Guest's Annual Passes are active. Was assured over 2 months ago that it would be taken care of. Back on 2/24/2020 I purchased 3 passes with parking for 2 days totaling $490.63. (The consumer indicated he/she DID NOT accept the response from the business.) I suggest taking the train around the park to see them. Customer service excellence - Busch Gardens. Busch Gardens (Tampa) - All You Need to Know BEFORE You Go - Tripadvisor 9:00 am SeaWorld - 7007 SeaWorld Drive - Bus Parking I need my $284.64 NOW!!!!!!! This is the version of our website addressed to speakers of English in the United States. Its disgusting. But compared to Disney Parks its not the same considering the environments. After speaking with representatives for the park they do not refund purchases, they extended ticket use to 2021. I sent my older son to do Montu, Kumba, & Tigris, those are amazing rides with shortish lines, he was so happy. At the front of the park was a little area to get sodas and popcorn. I am looking for the $490.63 I spent. Again the price was ridiculous and so we just left. Cars, Motorcycles, Campers/Trailers - $30. Rating 4.9/5 Votes 15,547 Recommended: But with caution I was initially suppose to visit the park on 06/09/2020. I then called Busch Gardens 14 times to request a refund from them. Busch Gardens Guest Relations - Busch Gardens - Foursquare Need to file a complaint? This customer service is ridiculous!! The person who answered said they cant transfer me to Busch gardens.which is weird since someone already did. Thank you for reaching out. We thank you for your patience during this time. I was dumbfounded; we already had our tickets we just had a problem with the barcode scanning. SUPERVISORS STATE THERE IS NOTHING THEY CAN DO EXPEDITE THE PROCESS AND STATE THEY DO NOT HAVE ANYONE ABOVE THEM. Even though the parks have re-opened, my family and I do not feel comfortable attending any parks, due to the recent surge in cases, and, especailly, since my wife has an auto-immune disorder. Finally at 7 pm we left park after only completing one ride and spent majority of day waiting/walking park. Got a fun pass for myself and husband. We ate at the bbq place there and was actually delicious for theme park food and really reasonably priced. Due to the pandemic the park shut down which altered hotel and airfare reservations. I purchased 3 Fun Card passes and one Annual Pass for my family in February, intending on visiting the park(s) during Spring Break. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Once the weather cleared, these rollercoasters are BIIIIG! Thank you and Stay safe. Sesame street area was wonderful for him and could have spent hours there. (I was in front of a family at scorpin and they weren't 6 feet behind!!! Use RevDex to, Increase visibility and credibility of your review by. Busch Gardens Tampa Bay - Wikipedia (The consumer indicated he/she ACCEPTED the response from the business.) We recommend reaching out to our Guest Correspondence team at BGA.GuestInformation@buschgardens.com if you would like further assistance with reviewing your visit. Read our. Grounds needed to be spruced up as well. The experiences and comments of our guests are always welcome and greatly appreciated. . They had great roller coasters and fun things for my 3 year old to do. BUSCH GARDENS TAMPA BAY - 3726 Photos & 1553 Reviews - Yelp Firstly, it is the most beautiful amusement/theme park that I've ever visited. There is never a reason for an employee to be rude or discourteous to any of our guests. Unfortunately the other rides that my 7 year old was tall enough for (Cobra's Curse and Iron Gwazi) were closed. No popcorn was made and the whole floor was nothing but spilled sodas. Enjoy two parks for about $60/park at any combination of our theme parks: SeaWorld Orlando, Aquatica Orlando, Busch Gardens Tampa Bay and Adventure Island. Miss the giant tortoises from the 90s, where did they go X, Arrive early and plan the route to the best rides. The employees throughout the park were friendly, with some of them being exceptionally friendly. Rides & attractions - Busch Gardens I want a refund for my passes since I can't use them. (The consumer indicated he/she DID NOT accept the response from the business.) Voted the world's most beautiful theme park for 25 consecutive years, Busch Gardens offers culinary delights from around the world, unique shopping, live stage shows, and exciting thrill rides. Contact Busch Gardens Customer Service/Support - JustUseApp Contact Busch Gardens Support Published by SeaWorld Parks & Entertainment Inc. on 2023-02-10 About: Your Busch Gardens App is the must-have in-park companion for your entire Busch Gardens experience. Guest Arrival Ambassador/Guest Relations Busch Gardens Job Tampa However, due to the high volume of requests and interruptions COVID-19 has had on our operations, there may be a delay in reviewing and processing your request. Exceptions may be made for guests with special dietary needs, including food allergies and baby food/formula. The tickets were purchased under the email ***@gmail.com. They also had signs posted of potential ride closure due to temperature. (The consumer indicated he/she ACCEPTED the response from the business.) The experiences and comments of our guests are always welcome and greatly appreciated. 4 people found this review helpful. First-Hand Experience. I would like a refund on all 6 passes from the time they closed in March until the end of my pass. We contacted Tripster to get tickets for Busch Gardens. I do not want an extension on the tickets. I don't feel it is organized well with the way the park is finding bathrooms or places to eat. Busch Gardens Tampa Bay is a 335-acre (136 ha) animal theme park located in Tampa, Florida, United States, with the entire park landscaped and designed around themes of Africa and Asia. The park offers shuttle buses from several nearby hotels, and there are also public transportation . I have been waiting a month for my refund of $132. Use of this website constitutes acceptance of our, Tampa's ZooQuarium Pass: ZooTampa & Florida Aquarium, Home2 Suites By Hilton Tampa USF Near Busch Gardens, Embassy Suites by Hilton Tampa USF Near Busch Gardens. Frequently Asked Questions - Our Theme Park | Busch Gardens Tampa Bay The customer service is horrible and on hold for a long time to reach a representative. I couldn't believe my ears. We have confirmed the refund has been processed for the vacation package. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. 4 great Coasters to try and some other quite fun activities. You say it will be reviewed at a later time! $1599.00, I would like my refund processed, I have been more than patient. That is great for helping stop COVID, but horrible on a hot Florida day. The return trip on the shuttle took about the same amount of time that it took to get to the park in the morning. RECEIPT WAS NEVER SENT AND FUNDS WERE NEVER PUT BACK ON CARD PURCHASE WAS MADE WITH. (The consumer indicated he/she DID NOT accept the response from the business.) This can be completed by calling 800-221-1339 or visiting https://buschgardens.mears.com. Busch Gardens Tampa has 5 locations, listed below. Our stylish and modern hotel is conveniently located near Tampa's top attractions. We certainly apologize for any impact this had on your visit. I had made an error in ordering the tickets and Tripster fixed the error and refunded and then reordered the tickets for us. I have 6 annual passes to Busch Gardens that I paid for upfront and due to covid we can't go to the park. I will definitely be using Tripster again!! BBB reports on known marketplace practices. I have been an ezpay pass member of Busch Gardens for at least 5 years now and have never had an issue till the park shut down due to covid. In situations like these, we employ our own on-site maintenance team in order to continue operation in the quickest and safest way possible. It was nice to get close to the animals and it was fun. Frequently Asked Questions - Our Theme Park | Busch Gardens Tampa Bay 4th of July Sale Upgrades & Add-Ons Howl-O-Scream Tickets All-Day Dining Safaris & Animal Tours Parking, Strollers & Rentals Park Hours & Showtimes Open today 10:00 AM to 8:00 PM Rides & Attractions Safaris & Tours 4th of July Celebration June 30 - July 4 I am terribly disappointed. Could you contact us directly at BGA.GuestInformation@buschgardens.com so we may assist you further? So if you are ok with waits of 10-20 minutes, save yourself some money and avoid quick que for at least the next few months. We saw Herman's Hermits play there and they were wonderful. Water & Amusement Parks, Theme Parks. The African theming of the park was done extremely well -- so much architecture that resembled genuine architecture from various African nations. HAVE SPOKEN TO 3 CUSTOMER SERVICE AGENTS AND 2 SUPERVISORS, 3 OF THE WERE CONDESCENDING AND RUDE. Busch Gardens Promo Codes | 50% Off Jul Discount Codes - CouponFollow Visitors adhered to the mask rule without much reminding. Searched all morning 5he next day for a phone number to call them to no avail. CONTINUAL LIES ARE EXTREMELY UNPROFESSIONAL! Group Events & Sales Contact Information | Busch Gardens Tampa Bay Mom and Dad, do your inner teenager a favor and spend a day riding the coasters too. REFUND WAS NOT PROCESSED! (The consumer indicated he/she ACCEPTED the response from the business.) BBB Business Profiles are subject to change at any time. Sign up with Facebook To sum things up we left the park at 3pm already as we were quite disappointed in our visit. Review tags are currently only available for English language reviews. Thank you for taking the time to reach out with feedback from your recent visit to our park. I accept the resolution given and have been contacted by Busch Gardens. Tampa Things to Do Busch Gardens Tampa Tickets in Tampa, FL 10165 McKinley Dr Tampa, FL 33612 View on Map More Photos Starting at $134.99 $91.99 Total Price: $100.67 (USD) You Save: $43.00 Book Now Sign-up & Save Extra! Direct-to-gate tickets Instant Tickets. IM AT MY WITS BECAUSE MY FAMILY CAN REALLY USE THAT MONEY DURING THIS ROUGH TIME. These are troubling times for a great many people of the world. A large selection of roller coasters, many restaurants and shops. I'm sure there has to be a law that protects us consumers on refund wait times. Most every ride was a 10 minute wait in standby. My Account - Busch Gardens Yes Refunds are processed in the order the are requested. Finally got a number to adventure island who transferred me to Busch gardens lost and found. I am raising 2 grandchildren as my own and this money is for them as much as mine or my wife's.. We have reached out to the guest for additional information. WE QUICKLY REALIZED THEY ONLY HAD ONE RIDE OPERATING AND IT LITERALLY WAS NOTHING TO DO. We will be going there weekly to see the Real Music Concert series! To our amazement, nearly three weeks later, we received a bubble wrap envelope today from Busch Gardens with the missing I-phone tucked inside. from Ashley, one of our Tampa Travel Experts, Insights from Tripster's own team members. The free shuttle that I took to the park in the morning provided free service back to Orlando at 7:15 pm (the shuttle dropped me off at the same spot I boarded it in the morning). It was great here but unfortunately the weather was not on our side! Leaves you with a bad taste in your mouth after spending $225 per person for a visit. Open today: 10:00 AM - 10:00 PM. This is the version of our website addressed to speakers of English in the United States. Great place, entertainment for the whole day, for the whole family. Anthony, one of the attendants on Tigris was very entertaining with his Tiger dance and call for Single riders! 9.13600 E Busch Bl (at Crown Colony Plaza in Busch Gardens), 9.29600 N 30th St (at Stanleyville in Busch Gardens). . Use the group features before posting questions. (The consumer indicated he/she ACCEPTED the response from the business.) Could you contact us directly at BGA.GuestInformation@buschgardens.com so we assist you further? All the roller coasters looked great. Cost for lunch was $16 for just chicken nuggets and fries. Tampa Tampa - Things to Do Busch Gardens Busch Gardens 18,287 Reviews #1 of 199 things to do in Tampa Water & Amusement Parks, Theme Parks 10165 N McKinley Dr, Tampa, FL 33612 Open today: 10:00 AM - 6:00 PM Save Busch Gardens Tampa Bay Admission Ticket 845 Book in advance from $53.39 per adult Check availability View full product details ConchChick It was circa 115 each way for a big Uber - 5 people. I purchased 2 tickets and quick queue passes on 6/16/20 for $281.21. We went on a Monday and had the park basically all to ourselves. BBB is here to help. The air-conditioned facility is staffed from park open until one-half hour before park close, and the cost is $25.00 per day ($10.00 for Passport members, excluding Fun Card holders). Limited-Time Offers | Adventure Island Tampa Bay I was told my money would be refunded back to my card shortly after and I was fine with that. Date of experience: December 2013. Awesome rollercoasters, best we've done, shame not all of them have photos on though. I am still having to chase them up in July 20. Poor Customer Service - Review of Busch Gardens, Tampa, FL - Tripadvisor All day self-service lockers are available for rent in the Morocco section of the park, by lost and found, near the entrance. Guaranteed confirmations Temp screening and masksthey are very serious about the masks. The Musical talent and concerts are wonderful. Payment method *** 10165 N McKinley Dr, Tampa, FL 33612. the park was empty!!! Once I receive my refund which I may receive next year since no one knows, I will never go back! I literally spent almost my entire time at the park riding rides. Thank you for taking the time to reach out about this recent visit to our park. about businesses and we make it easier for their voice to be heard by the companies. We thank you for your patience during this time. Please include a copy of your review for reference. The decorations and lights were very enjoyable. I would say the all day dining deal is definitely worth it giving the prices of the food that we got however the food was mediocre at best. I keep calling every week and no one seems to know what's going on. The scheduled date our tickets were to be used was on June 30, 2020, but we were unable due to the park being closed due to COVID-19. At the gate, the boy working was very unhelpful and wanted us to go back to our hotel to print the correct part, rather than offering any customer service and looking it up. Maybe it was better before Christmas. Countless attractions were "closed for maintenance" which was quite disappointing. At that time he said that he showed my last valid payment was for the end of the month of February 2020 and that I would need to pay for the months March -July, I understood July as the park was open but I do not understand how I can be charged for services that they were unable to provide. Busch Gardens Tampa Annual Passholders - Facebook We truly apologize you are unhappy with your experience. Thank you so much to the staff at Busch Gardens in Tampa Bay. The food was average for a park, it was a lot like the one in VA. My son liked the Coasters better and so did my husband. Thank you. Disappointed! - Busch Gardens, Tampa Traveller Reviews - Tripadvisor We do apologize for any inconvenience this may have caused. We enjoyed the Christmas shows, music, animals, birds and just such a great park. Very efficient. That's follow up and excellence in customer service. Please note, for the safety and security of our guests, we do not allow loose articles to be brought into queue lines or onto attractions. We can confirm your refund request has been received. -- If you already have an account, click "add your Pass" once logged in to update your account with Pass (es) desired. 4.1 13 votes Saving Tips & Hacks Top Busch Gardens Promo Codes for July 10, 2023 50% OFF Save 50% at Busch Gardens Discounted guest tickets at Busch Gardens for Tampa's military veterans, 50% off. PROCESS REFUND TODAY! The park reopened a few weeks ago and its clear, people are still apprehensive to visit because we went on a Sunday in July and it was empty. I was told to call the hotel back which I did and was told the same thing. Bus stops, routes, and schedules should all be confirmed by . 1. they acted like they wanted to be there!!! THE PARTY OF 15 HAD 3 ORDER NUMBERS: -CL. Busch Gardens Tampa Bay is a family destination, and requires that guests wear appropriate clothing while in the park. Email confirmation of cancellation and refund request made 04/23/2020. Contact us for support or help booking your trip at, Copyright 2001-2023 Tripster. If you are not a rollercoaster fan, the 90 minute journey from Orlando (assuming that is where you will be coming from) will not be worth it. Since I love roller coasters this is a really great park. I read another review that noted that it is limited to the larger restaurants and they all had incredible lines. No outside food, beverages, or coolers are allowed into Busch Garden Tampa Bay, except you may bring a bottle of water or a refillable water bottle. Additionally, the trees, plants and bodies of water in the park very much added to the feeling that I was spending my day on the African continent. Thank You. It is now over a month and a half. My admission ticket into the park included all-day dining -- so, every time I ate or just got something to drink, I just had to have my all-day dining wristband scanned. NOTE TO PARENTS, if you have a stroller, you can just park in the prefered parking without paying the extra. Therefore we have provided designated smoking stations throughout the park. Sign up now I had not been to Busch Gardens for almost a decade but a friend took me to enjoy Christmas Town. 9:15 am Publix - 8145 Vineland Avenue This adds a big cost though. Enjoy one visit to Busch Gardens Tampa Bay AND one visit to Adventure Island for $98.99 during our Summer Sale . Contact Busch Gardens Customer Service/Support - JustUseApp Thank you in advanced. Refund Being Refused, Even Though Park Was Closed During Our Ticket Date Due to COVID-19. Still WAY beter than the Magic Kingdom. Payment amount. wow what a day didn't get there until 12:45 pm went ate lunch and then rode some crazy ass rides!!! We also did the backstage "Heart of Africa" tour and got to see the lion cubs, feed a hippo and watch cheetah training. So our trip was cancelled. I'm expecting the park to be absolutely slammed, judging by the crowds from last year around Easter and also the quick queue prices ($179.99 on Saturday, $159.99 the rest of the week). 1. any posts that are asked frequently (like crowd . Costumes and masks are not permitted in the park. "Excellent park where I had an excellent time". Camp was cancelled and we were notified June 8th 2020 Review tags are currently only available for English language reviews. The business has stated that I will receive a refund but has not stated how, i.e., credit on credit card, check, gift card, etc. We bought tickets online for Dec.26,2022 and cost approximately $420 American. We regret to hear about your experience. The full amount of the purchase was $326.76 via Discover as the payment type. Save a bundle when you combine a hotel with your tickets. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Busch Gardens Tampa Bay is the ultimate family adventure, combining world-class thrill rides, live entertainment and more than 12,000 animals. Busch gardens has something for all ages. Review tags are currently only available for English language reviews. I thought the park was very dark in some areas. Owned and operated by SeaWorld Parks & Entertainment, the park opened on June 1, 1959. Went with 7 and 10 year old for on Christmas 2022. 4 WEEKS IS UNACCEPTABLE EVEN WITH DELAYS. The airline did it, it's against there policy also. I was told by a supervisor that Busch Gardens Tampa is unwilling to provide a refund even when the park was closed due to COVID-19, even when the park could not provide the purchased services at the specified date for the tickets, meal plan, and fast passes. Busch Gardens Order #XXXXXXXXXXXXXXX. More Details. Was this review helpful? A confirmation of the refund was sent to the guest on 07/31/2020. SeaWorld Annual Pass Benefits - Orlando Park Passes | SeaWorld Orlando I explained our situation and his response was Im not going to let you skip the line to get your tickets. Eventually we started doing laps on the Flume ride (SOO COLD! Overall I would not return to this park given its complete lack of customer service. Sharp contrast to the rest of customer service from team members. I thought it was July 9th. This website was reported to be associated with Busch Gardens Tampa. If communication had happened when I first enquired and the multiple times I enquired after (still not received a reply to any of them) A Revdex.com complaint wouldn't have been necessary.

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